Support

If you want to give away your device, you should delete all your data. To do this using iOS, use the Settings app. Look for General > Reset > Erase All Content and Settings. On a Mac, we suggest turning on FileVault and allowing it to finish encrypting the whole drive. Then, re-install macOS on the machine. This should ensure the old decryption keys are lost and the data on your drive cannot be recovered.

If you are keeping the device, you can remove EasyBooks and all its associated data. The method depends on whether you are running EasyBooks on iOS or on a Mac.

On iOS, removing EasyBooks is very simple. However, if you use Online Sync, pay special attention to step 1.

1. If you are using our Online Sync service, sign out. You can do this from within the app or from the sync service itself. If you still have the app installed, tap My account in the Online Sync screen, followed by Log out in the top right corner. If you want to sign a device out remotely, visit your Online Sync account and find your device listed in the Devices tab. Then select it from the list and click Delete this device. iOS maintains an application's secure passwords in the 'keychain', and these are not deleted when an app is removed from iOS.
2. Delete EasyBooks by tapping and holding the app's icon until all icons start to jiggle. Tap the small x shown next to the EasyBooks icon to delete it. Lastly, click the Home button.

On iOS, removing an app will also remove all it's associated data. For EasyBooks, this means all your businesses and all automatic backups are removed from the device. You may have data from EasyBooks stored in your iCloud account, which can be used to restore to a new device - see Keeping your data safe - iCloud Backup.

On a Mac, there are several places to check in order to remove EasyBooks from your Mac.

1. Open Keychain Access on your Mac, select the login keychain and the category All Items. Search for "EasyBooks Sync". Deleting the keychain item removes the device's ability to sign into Online Sync.
2. Use Finder to delete EasyBooks from your Applications folder.
3. Use Terminal to delete your preferences. Paste the command "defaults delete uk.co.geode.easybooks" (without the quotes) and press Return.
4. Use Finder to see if you have a folder called EasyBooks in your Documents folder. If you do, this contains backups EasyBooks has made for you. Delete the folder to remove these backups.
5. Use Finder to delete the following folder. Use the menu item Go > Go to folder and paste the location "~/Library/Application Support" (without the quotes). Look for a folder called "EasyBooks" and delete it if present.
6. Repeat the previous step for the location "~/Library/containers" (without the quotes). Look for a folder called "uk.co.geode.easybooks" and delete it if present.
7. Empty the trash! Apple have removed an option to securely delete files, since they can no longer guarantee traces are not left behind. This is likely to be the case if your hardware contains SSD drives which feature "wear leveling". I'm afraid we can only go so far. Using FileVault encryption on a new Mac will help keep your data safe from attempts to recover data from the drive at a low level.