Support

A greyed-out transaction indicates one or more of the following:

• The transaction appears on a statement. For these, you are not able to change information such as the transaction type or amount. If you need to correct an amount you previously entered, you can edit the transaction from the Statement screen.

• The transaction is dated before the date of the last Profit and Loss consolidation or VAT return.

Opening a transaction gives the reason why it is greyed out at the bottom of the transaction form.

Note: The right-click options available depend on the transaction type.

Choose this option to view or edit the selected transaction.

Produces a PDF sales invoice for your customer, which you can print, email or save as required.

Produces a PDF sales invoice for your customer, which you can print, email or save as required.

Enables you to produce a PDF of the supplier's sales invoice, which you can print, email or save as required.

Produces a PDF payment receipt for your customer, which you can print, email or save as required.

Marks the sale or credit as "PAID". A  will appear against the transaction to indicate that it has been paid. You may want to use this option for a sale if you have not used Receive Payment.

Note: This option does not decrease the amount the customer owes. It is provided merely as a visual aid.

Marks the purchase or credit as "PAID". A  will appear against the transaction to indicate that it has been paid. You may want to use this option for a purchase if you have not used Make Payment.

Note: This option does not decrease the amount you owe the supplier. It is provided merely as a visual aid.

This option is available only if the sale or credit was previously marked as "PAID" using Add tick. The option removes the tick and the "PAID" mark on the sale.

This option is available only if the purchase or credit was previously marked as "PAID" using Add tick. The option removes the tick and the "PAID" mark on the purchase.

Enables you to produce a PDF of a remittance note for the supplier, which you can print, email or save as required.

Produces a PDF credit note for your customer, which you can print, email or save as required. This option is available only if the first account is a customer and the second is an income account (or a service or stock item, which are linked to income accounts).

Produces a PDF of the supplier's credit note, which you can print, email or save as required. This option is available only if the first account is a supplier and the second is an expense or asset account.

Creates a new transaction by duplicating the existing transaction. This provides a fast method to create a new transaction if it is similar to an existing one.

Enables you to enter the details of a payment you have received from the customer for the sale. A  will appear against the sale to indicate that the customer has paid.

Enables you to enter the details of a payment you have made to the supplier for the purchase. A  will appear against the purchase to indicate that you have paid the supplier.

This option is available if you previously used Receive Payment on the sale. The option enables you to access the payment transaction you entered for the sale.

This option is available if you previously used Make Payment on the purchase. The option enables you to access the payment transaction you entered for the purchase.

This option is available if the payment was made using Make Payment on a purchase. The option enables you to access the purchase transaction for the payment.

This option is available if the payment was made using Receive Payment on a sale. The option enables you to access the sale transaction for the payment.

Select this option to delete the existing transaction. You cannot delete transactions that are greyed out. Opening a greyed-out transaction provides details of why it is greyed out.

For further information, please refer to:

• How to...